Terms and Conditions: Residential Customers
Select from the options below, based on the date you placed your order with us:
If you placed an order or pre-order with Gigaclear on or after 2nd February 2026 or you are an existing customer that has entered into a new minimum term on or after 2nd February 2026, these terms and conditions will apply to you:
Residential Customer Terms and Conditions from 2nd February 2026
If you placed an order or pre-order with Gigaclear or entered into a new minimum term with Gigaclear between 11th September 2024 and 1st February 2026, these terms and conditions will apply to you:
Residential Customer Terms and Conditions from 11th September 2024
If you placed an order or pre-order with Gigaclear between 3rd July 2023 and 10th September 2024 or you are an existing customer that has entered into a new minimum term between 3rd July 2023 and 10th September 2024, these terms and conditions will apply to you:
Residential Customer Terms and Conditions from 3rd July 2023 to 10th September 2024
If you placed an order or pre-order with Gigaclear or entered into a new minimum term with Gigaclear between 1st March 2022 and 2nd July 2023, these terms and conditions (in addition to the above Smart WiFi service terms, where applicable) will apply to you:
Residential Customer Terms and Conditions from 1st March 2022 to 2nd July 2023
If you placed an order or pre-order with Gigaclear or entered into a new minimum term with Gigaclear between 26th November 2019 and 28th February 2022, these terms and conditions (in addition to the above Smart WiFi service terms, where applicable) will apply to you:
https://gigaclear.com/broadbandterms-residential-nov-2019
https://gigaclear.com/on-demand-tv-service
For customers who signed up to a Contract with Gigaclear prior to 26th November 2019, these terms and conditions will apply to you: Residential Broadband Service (pre 26th November 2019).