Bereavement Support: Notify Us of a Death

We're sorry to hear that you've experienced a bereavement. Thank you for taking the time to let us know.

How to tell us

You can tell us online or by phone.

You'll need their:

account holder's name
address

You'll need your:

name
address
your relationship to the deceased

Online

Use the online form to notify us of a bereavement.

By phone

Call us on 01865966226 and our friendly Oxfordshire based customer service team will be happy to help.

Opening hours are 8am to 6pm Monday to Friday.

What happens to the account

Tell us what you want us to do with the account, for example, change the name of the account holder or close the account.

Account holder's details

These are the details of the person who has passed away.

First name

Last name

First line of address

Postcode

Email address

Phone number

Who are you?

Family or friend Solicitor Executor

Family or friend

Your first name

Your last name

Your contact number

Your email address

Your address including postcode

Solicitor

Your first name

Your last name

Your contact number

Your email address

Client reference number

Solicitor's company name

Solicitor's company address including postcode

Executor

Your first name

Your last name

Your contact number

Your email address

Your address including postcode

Your community's new full fibre network is being delivered with the help of the government's Gigabit Broadband Voucher Programme (part of Project Gigabit). Your property is eligible for a voucher, which helps us fund the expansion of our full fibre broadband network to rural communities.

If you would like to help fund the rollout of gigabit broadband in your community, please give us your consent to claim the voucher from the government. We will submit an application to Building Digital UK (BDUK) on your behalf. You will receive an email from BDUK to confirm your participation in the scheme (and, if you are a business, confirm your eligibility as an SME).

Provided you consent to be part of the scheme and respond to the emails you receive from BDUK, we will waive any broadband activation fee of £30.

To find out more about the government's Gigabit Broadband Voucher scheme, visit gigabitvoucher.culture.gov.uk or email us at vouchers@gigaclear.com

Your data will be shared with BDUK to administer your Gigabit Broadband Voucher submission. You have the right to object to us processing your data at any time. For more information about your rights, read Gigaclear's Privacy Policy and BDUK's Privacy Notice.

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