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Gigaclear
Notifying us of a bereavement

We're sorry to hear that you've experienced a bereavement. Thank you for taking the time to let us know.

How to tell us

You can tell us online or by phone.

You'll need their:

  • account holder's name

  • account number

  • date of birth

  • address

You'll need your:

  • name

  • address

  • your relationship to the deceased

It's useful to have their latest bill in case we need other information, such as their account number or last bill amount.

We don't need to see the death certificate.

Online

Use the online form to notify us of a bereavement.

You'll need the account number or Gigaclear telephone number (mobile or landline) to use the form.

By phone

We're so sorry to hear about your loss. We know this can be a difficult time, so call us on 01865 591 131 and we'll sort everything out.

Opening hours are 8am to 8pm Monday to Friday, 9am to 5:30pm Saturday, and 10am to 3pm Sunday (Live Chat Only).

What happens to the account

Tell us what you want us to do with the account, for example, change the name of the account holder or close the account.

What would you like to do with the account?

What would you like to do with the account?

Close the account

We will close the broadband account, and any other connected products such as home phone. We'll do this as soon as we receive your request.

Account holder's details

These are the details of the person who has died.

Final correspondence and refunds

If the account is in credit, we will refund the balance to the account holder's Direct Debit. If you know the Direct Debit is closed, or will be closed in the next 4 weeks, we will issue a cheque instead. Any final correspondence will be sent to the account holder's address. If you would like it sent to a different address please provide a name and address.

Transfer the account into a new name

We will need to speak to you before we can transfer an account into your name. We will call you within 5 working days of you submitting this form to confirm the information provided and discuss the account with you.

Do you rely on this service for any medical needs, such as a telecare alarm or health pendant? (Yes / No)

Account holder's details

These are the details of the person who has died.

We need to speak to you before we can transfer the account into your name If we can't contact you after we receive this form, we'll close the account with 30 days' notice. We'll write to you to confirm this and explain how to contact us if you want to do something different.