How to tell us

You can tell us online or by phone.

You'll need their:

• account holder's name

• account number

• date of birth

• address

You'll need your:

• name

• address

• your relationship to the deceased

It's useful to have their latest bill in case we need other information, such as their account number or last bill amount.

We don't need to see the death certificate.

Online

Use the online form to notify us of a bereavement.

You'll need the account number or Gigaclear telephone number (mobile or landline) to use the form.

By phone

We're so sorry to hear about your loss. We know this can be a difficult time, so call us on 01865 591 131 and we'll sort everything out.

Opening hours are 8am to 8pm Monday to Friday, 9am to 5:30pm Saturday, and 10am to 3pm Sunday (Live Chat Only).

What happens to the account

Tell us what you want us to do with the account, for example, change the name of the account holder or close the account.