Executive Complaints Manager - Head Office - Abingdon

Permanent
Up to £45,000 per annum
Office based

The Executive Complaints Manager is a newly created role, within the Customer Experience team. You will be responsible in delivering a customer-first experience both internally, and externally. You’ll be handling and responding to customer complaints and feedback, received within the executive team. Once concluded, you will analyse the experience and identify what we can do differently to improve the experience for others. You’ll work closely with other teams to resolve complaints and to champion positive change to existing processes. In addition, you’ll work with the other members of the Customer Experience management team to drive continuous improvements, being the voice of the customer internally.

Project Manager - West Region - Gloucester

Permanent
Up to £55,000 per annum plus £6,000 car allowance
Office based

You will be the single point of contact for the Tier 1 Contractor and will ensure that projects are delivered on time, to quality and to cost. The Project Manager will have line management responsibility for project delivery leads and will be responsible for delivering FTTP networks within the framework of BDUK funded and commercial contracts.

Senior HRBP - Maternity Cover - Head Office - Abingdon

9 Month FTC
Up to £65,000 per annum
Office based

This role is a 9 month fixed-term contract and is subject to change. The successful candidate will be able to start in July.

The purpose of the role is to partner key departments within the organisation to provide both operational and strategic HR support. This role also potentially carries line management responsibility for key members of the HR team who provide HR operational support to these areas.

Recruitment and HR Coordinator - Head Office - Abingdon

9 Month FTC
Up to £28,000 per annum
Office based

Closing date for applications is Friday, 5th June 2020.

The Recruitment & HR Co-ordinator is responsible for supporting and managing recruitment campaigns, working closely with the internal recruitment managers. As part of the HR team, you will help coordinate and deliver key objectives in a busy and growing organisation. This role is initially a 9 month fixed-term but may potentially evolve into a permanent opportunity.

 

Onboarding Experience Manager - Head Office - Abingdon

Permanent
Up to £45,000 per annum
Office based

The Onboarding Experience Manager will drive process and quality collaboration and process improvement throughout the onboarding customer journey. The role will be responsible for ensuring consistent, reliable and dedicated service and enable operational processes to meet the customer experience, satisfaction and quality goals.

Customer Experience Advisor - Head Office - Abingdon

Permanent
Up to £23,000 per annum
Office based

The Customer Experience Advisor role is responsible for delivering an exceptional customer service to Gigaclear customers over many platforms. Working alongside the Customer Experience management team to develop a premium service experience at each customer touch point.

Operations Manager - Head Office - Abingdon

Permanent
Up to £50,000 plus £6,000 car allowance
Office based

Please note that the office is located in Swindon.

Reporting to the Head of Operations & Installations, the Operations Manager will be responsible for a variety of tasks to support the delivery of a quality FTTP network on various works not limited to – Installations, Break Fix, Fibre Splicing & Testing and Special Engineering. The Operations Manager will be responsible for ensuring appropriate actions are taken with the direct labour resource to ensure compliance with SLAs, KPIs, NRSWA and the relevant build specifications. The Operations Manager will lead their team to ensure Quality, Health & Safety and compliance in all aspects. To ensure the direct labour resource is utilised to maximum productivity and P&L and will take full ownership throughout the work with the Head of Operations & Installations support.

Operations Manager - North Central Region - Daventry

Permanent
Up to £50,000 plus £6,000 car allowance
Office based

Reporting to the Head of Operations & Installations, the Operations Manager will be responsible for a variety of tasks to support the delivery of a quality FTTP network on various works not limited to – Installations, Break Fix, Fibre Splicing & Testing and Special Engineering. The Operations Manager will be responsible for ensuring appropriate actions are taken with the direct labour resource to ensure compliance with SLAs, KPIs, NRSWA and the relevant build specifications. The Operations Manager will lead their team to ensure Quality, Health & Safety and compliance in all aspects. To ensure the direct labour resource is utilised to maximum productivity and P&L and will take full ownership throughout the work with the Head of Operations & Installations support.

Field Support Agent FTC - Head Office - Abingdon

FTC until September 2020
Up to £22,000 per annum
Office based

The Field Service Agent will be responsible for scheduling customer appointments and fault visits, overseeing and coordinating field activities and providing first class customer service. The person will be responsible for, but not limited to, providing support to customers in the processes of installation, activation, trouble shooting and fault fixing.

Designer/ Surveyor - East Region - Stansted

Permanent
Up to £40,000 per annum Plus Company Vehicle
Office/ Field Based

Please note that the office location of this role will be moving to Witham in the coming months.

As the Mobile Planner/ Surveyors, you will be responsible for all design activities associated with Gigaclear’s FTTP network design. The role will focus on producing a technical design that contains enough detailed and validated information about a cabinet area to give increased confidence in build and cost accuracy. This will also allow the delivery team and our contractors to build the Gigaclear network with minimal change and maximum efficiency. The role will also require ownership on build area by working on any changes to the design post the start of build.

Trainee Network Access Officer - Central Region - Abingdon

Permanent
Up to £32,000 per annum plus £6,000 car allowance
Office based

The Trainee Network Access Officer will play a vital role in the team accountable for the acquisition and negotiation of wayleave agreements in a timely and accurate manner for the delivery of major telecommunications FTTP (fibre to the premises) projects. This role requires commitment, flexibility and accuracy to meet high quality standards.

Training Manager - Head Office - Abingdon

Permanent
Up to £50,000 per annum
Office based

The Training Manager will have accountability for end-to-end training, supported by the wider HR team and therefore will require the confidence, capability and experience of delivering high quality training in a similar previous role.

Project Planner - West Region - Gloucester

Permanent
Up to £45,000 per annum
Office based

You will play a critical role as the Planner on some of the most exciting infrastructure projects that aim to bring ultrafast broadband to the most challenging to reach parts of rural England. Day to day you will support the programme manager in producing project plans from inception to completion and manage all changes and their impact on the plans and schedules. Alongside the Project Controller you will also drive performance against the project plan to deliver on time, cost and quality.

Billings and Collections Assistant - Head Office - Abingdon

Permanent
Up to £25,000 per annum
Office based

As the Billing and Collections Assistant you will play a key role in ensuring that the data within the billing system is kept up to date. You will communicate regularly with our customers by telephone, email and in writing, responding to their queries in accordance with our customer service standards. You will also provide support to the Collections Manager, contacting customers in default of our payment terms or whose direct debit instructions have been cancelled or failed to support them to bring their account back into order.

Trainee Network Access Officer - East Region - Stansted

Permanent
Up to £32,000 per annum plus £6,000 car allowance
Field based

Please note that the office location of this role will be moving to Witham in the coming months.

The Trainee Network Access Officer will play a vital role in the team accountable for the acquisition and negotiation of wayleave agreements in a timely and accurate manner for the delivery of major telecommunications FTTP (fibre to the premises) projects. This role requires commitment, flexibility and accuracy to meet high quality standards.

Trainee Network Access Officer - South Central Region - Aldermaston

Permanent
Up to £32,000 per annum plus £6,000 car allowance
Field based

The Trainee Network Access Officer will play a vital role in the team accountable for the acquisition and negotiation of wayleave agreements in a timely and accurate manner for the delivery of major telecommunications FTTP (fibre to the premises) projects. This role requires commitment, flexibility and accuracy to meet high quality standards.

Head of Operations & Installs - Head Office - Abingdon

Permanent
Up to £70,000 per annum
Office based

Reporting into our Delivery Director the Head of Operations & Installs will build, lead and manage a new Direct Labour force, whilst managing existing external contractor partners for installations and repair. Enabling Gigaclear to provide an effective customer focused and quality driven fault repair, installs and special engineering service.

Network Access Administrator - South West Region - Taunton

Permanent
Up to £22,000 per annum
Office based

The Network Access Administrator will support the acquisition of Network Access Agreements in a timely and accurate manner for the delivery of major telecommunications FTTP projects. This role requires commitment, flexibility and accuracy to meet high quality standards.

Project Planner - South West Region - Taunton

Permanent
Up to £45,000 per annum
Office based

You will play a critical role as the Planner on some of the most exciting infrastructure projects that aim to bring ultrafast broadband to the most challenging to reach parts of rural England. Day to day you will support the programme manager in producing project plans from inception to completion and manage all changes and their impact on the plans and schedules. Alongside the Project Controller you will also drive performance against the project plan to deliver on time, cost and quality.

Project Delivery Lead - South West Region - Taunton

Permanent
Up to £40,000 per annum
Field based

You will be responsible for a variety of tasks to support the delivery of a quality FTTP network. The Project Delivery Lead will be responsible for ensuring appropriate actions are taken with contractors, ensuring compliance across the board to the SROH, NJUG guidelines and HAUC spec. The Project Delivery Lead will be the single point of contact on all quality and build related issues and will take full ownership throughout build with the Project Managers support.

Network Access Coordinator - North Central Region - Daventry

Permanent
Up to £27,000 per annum
Office based

The Network Access Coordinator will schedule and prioritize the Network Access Agreements required in line with the Planning, Build and Delivery Teams’ schedules. Working closely with the Network Access Officer(s) or the delivery of major telecommunications FTTP projects. This role requires commitment, flexibility and accuracy to meet high quality standards.

 

 

Trainee Designer - Central Region - Abingdon

Permanent
Up to £26,000 per annum
Office based

The Design team are responsible for all design activities associated with Gigaclear’s FTTP network design.  The team focus on producing a technical design that contains enough detailed and validated information about a cabinet area to give increased confidence in build and cost accuracy. This will also allow the delivery team and our contractors to build the Gigaclear network with minimal change and maximum efficiency. The team take ownership on build area by working on any changes to the design post the start of build.

Designer/ Surveyor - Central Region - Abingdon

Permanent
Up to £40,000 per annum Plus Company Vehicle
Office/ Field Based

Office located in Abingdon, Oxfordshire.

You’ll be responsible for all design elements of the Gigaclear fibre network in their own regional area.

You will be responsible for all design activities associated with Gigaclear’s FTTP network design. The role will focus on producing a technical design that contains enough detailed and validated information about a cabinet area to give increased confidence in build and cost accuracy. This will also allow the delivery team and our contractors to build the Gigaclear network with minimal change and maximum efficiency. The role will also require ownership on build area by working on any changes to the design post the start of build.

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