Network Operations Centre Engineer - Head Office - Abingdon , Oxon

Permanent
Up to £26,000 per annum
Office based

The role of the NOC Engineer will be to ensure the healthy running of our LAN / WAN via reactive 1st and 2nd line fault resolution, eg end customer home networks and cabinet switches and routers issues, plus proactive jobs to update software and firmware. This role will be responsible for owning more technical cases escalated from our Customer Care Team, resolving within pre-agreed SLA’s, liaising with technicians and customers to ensure speedy resolutions. Note this role would involve a slight shift pattern as our NOC covers 6am to 9pm, plus there is an on-call duty which is compensated separately.

Regional Commercial Manager - South Central Region - Aldermaston, Berks & Wilts

Permanent
Up to £55,000 per annum
Office based

In this role, you will be responsible for implementing commercial ways of working, recommending client/supply chain risk sharing and leading contract formation (typically NEC forms of contract), deploying strong post contract management resulting in prompt and fair administration.

Project Coordinator - East Region – Witham, Essex & Herts

Permanent
Up to £30,000 per annum
Office based

You will report to the Programme Manager and work directly with the Regional Delivery Team. The aim of the role is to assist the Delivery Team with the upkeep of project systems, ensuring consistent standards and approach to project delivery, operational reporting and provision of information to and from other departments. 

Systems Business Analyst - Head Office - Abingdon , Oxon

Permanent
Up to £38,000 per annum
Office based

As a Systems Business Analyst, you will be primarily involved in designing, building and optimising digital solutions for the business using the most recent technologies available. As a member of our Business Process Automation Team, you will collaborate with our process excellence team to design business processes and using our digital process tools you will make these processes executable. This role is a technical role with high degree of business user interaction. You will need to be able to communicate with and engage with users of varying levels of technical proficiency. We will support you in fulfilling your potential and you will benefit from training and development from our experienced and expert developers

Senior Systems Engineer - Head Office - Abingdon , Oxon

Permanent
Up to £60,000 per annum
Office based

As a Senior Systems Engineer you will join the Systems team who are responsible for building new servers / systems as well as ensuring that all of our existing ones are maintained, reliable and resilient. You will be also responsible for the installation, configuration and operation of the applications running on that systems. You will have the opportunity to work with a diverse range of technologies including but not limited to: Virtualization, AWS, Containers, Linux, Ansible, PostgreSQL, Cybersecurity, Monitoring & Elastic Stack. The role offers plenty of opportunity to innovate and develop.

Designer/Surveyor - South West Region - Taunton, Devon & Somerset

Permanent
Up to £40,000 per annum plus Company Van
Office/ Field Based

You will be responsible for all design activities associated with Gigaclear’s FTTP network design. The role will focus on producing a technical design that contains enough detailed and validated information about a cabinet area to give increased confidence in build and cost accuracy. This will also allow the delivery team and our contractors to build the Gigaclear network with minimal change and maximum efficiency. The role will also require ownership on build area by working on any changes to the design post the start of build.

Telecommunication Fibre Engineer - Head Office - Abingdon , Oxon

Permanent
Up to £35,000 per annum
Office based

The role will be responsible for working with the NOC team to audit the network proactively, capturing non-conformances and remediating where possible or capturing and building a remediation plan for our direct labour team to resolve. The successful candidate will also be responsible for working with our NOC, Networks team, and Chief Engineer’s Office to implement projects works such as expansions or upgrades. The role will also cover testing of new products, tools, and implements, documenting, and providing written reports and other feedback. Finally, the Telecommunication Fibre Engineer’s role will include the provision of bespoke VIP and executive escalation response where more complex solutions are required to resolve an incident or problem.

Head of Propositions and Marketing - Head Office - Abingdon , Oxon

Permanent
Up to £80,000 per annum
Office based

The Head of Propositions and Marketing is at the heart of the CMO team, and pivotal to delivering both rapid penetration and high levels of advocacy in our communities.  This is a new, high-profile leadership position that is part of Gigaclear’s senior management team and will work with teams across the company to deliver our sales and marketing strategy. The role however is also hands-on and will require significant personal commitment to delivering the plan.

Business Field Sales Executive - East Region – Witham, Essex & Herts

Permanent
Up to £30,000 plus commission, an OTE of £50,000 and car allowance
Field based

To generate & execute Gigaclear Business network infrastructure products and services opportunities to deliver sales and customer service targets. Pro-active outbound telephone calling to key customer contacts and decision makers within a defined geographical customer base.

Project Delivery Lead (Post D) - North Central Region - Daventry, Northants

Permanent
Up to £40,000 per annum plus Company Van
Field based

Reporting to the Project Manager (Post Delivery), the Project Delivery Lead (Post Delivery) will be responsible for a variety of tasks to support the delivery of a quality FTTP network on disconnected works, RFSI, installations and any other projects. The Project Delivery Lead will be responsible for ensuring appropriate actions are taken with contractors, ensuring compliance across the board to the SROH, NJUG guidelines and HAUC spec. The Project Delivery Lead will be the single point of contact on all quality and build/installation related issues and will take full ownership throughout the work with the Project Managers support

Operations Manager - North Central Region - Daventry, Northants

Permanent
Up to £55,000 per annum
Office based

Reporting to the Head of Operations & Installations, the Operations Manager, Installations, will be responsible for a variety of tasks to support works which will include traditional and PIA PON installations. The Operations Manager will be responsible for ensuring appropriate actions are taken with the direct labour resource to ensure compliance with SLAs, KPIs, NRSWA and the relevant build specifications. The Operations Manager will lead their team to ensure Quality, Health & Safety and compliance in all aspects. To ensure the direct labour resource is utilised to maximum productivity and P&L and will take full ownership throughout the work with the Head of Operations & Installations support.

Geospatial Analyst - Head Office - Abingdon , Oxon

Permanent
Up to £40,000 per annum
Office based

The Geomatics function within Business Development with the goal of detecting opportunities to expand the network, produce design and cost estimations and help regional delivery teams to ensure their pipeline of activity meets their business plan needs. Geomatics also contributes heavily to design innovation and tools development, Gigaclear is not just looking for design experience, but the ability to innovate and think proactively about how to improve the design to build processes.

Project Delivery Lead - Central Region - Abingdon, Oxon & Bucks

Permanent
Up to £40,000 per annum plus Company Van
Field based

You will be responsible for a variety of tasks to support the delivery of a quality FTTP network. The Project Delivery Lead will be responsible for ensuring appropriate actions are taken with contractors, ensuring compliance across the board to the SROH, NJUG guidelines and HAUC spec. The Project Delivery Lead will be the single point of contact on all quality and build related issues and will take full ownership throughout build with the Project Managers support

Regional Commercial Manager - East Region – Witham, Essex & Herts

Permanent
Up to £55,000 per annum
Office based

In this role, you will be responsible for implementing commercial ways of working, recommending client/supply chain risk sharing and leading contract formation (typically NEC forms of contract), deploying strong post contract management resulting in prompt and fair administration.

Project Controls/Finance Manager - Central Region - Abingdon, Oxon & Bucks

Permanent
Up to £55,000 per annum
Office based

In this role, you will play a crucial role on some of the most exciting infrastructure projects that aim to bring ultrafast broadband to the most challenging to reach parts of rural England. Day to day you will support the project teams in establishing performance management baselines, assessing the cost impact of changes, performing estimates to complete and reporting earned value metrics. Alongside the Project Planner you will also drive performance against the project plan to deliver on time, cost and quality.

Product Manager - Head Office - Abingdon , Oxon

Permanent
Up to £55,000 per annum
Office based

The product manager is responsible for identifying, defining and launching new product to market. They own the customer experience of our broadband services and collaborate with multiple departments to make them better.

Project Delivery Lead - South Central Region - Aldermaston, Berks & Wilts

Permanent
Up to £40,000 per annum plus Company Van
Field based

You will be responsible for a variety of tasks to support the delivery of a quality FTTP network. The Project Delivery Lead will be responsible for ensuring appropriate actions are taken with contractors, ensuring compliance across the board to the SROH, NJUG guidelines and HAUC spec. The Project Delivery Lead will be the single point of contact on all quality and build related issues and will take full ownership throughout build with the Project Managers support.

IT Support Technician - Head Office - Abingdon , Oxon

Permanent
Up to £25,000 per annum
Office based

You will be supporting users at all levels of the business with their day to day computing needs and will therefore need strong communication skills to compliment your technical skills and experience. On a daily basis you will provide; user support, administer IT systems, manage hardware stock levels and play an active role in the onboarding and offboarding of staff members across all departments.

Project Controls/Finance Manager - West Region - Gloucester, Glos & Herefords

Permanent
Up to £55,000 per annum
Office based

In this role, you will play a crucial role on some of the most exciting infrastructure projects that aim to bring ultrafast broadband to the most challenging to reach parts of rural England. Day to day you will support the project teams in establishing performance management baselines, assessing the cost impact of changes, performing estimates to complete and reporting earned value metrics. Alongside the Project Planner you will also drive performance against the project plan to deliver on time, cost and quality.

Community Engagement Manager - South West Region - Taunton, Devon & Somerset

Permanent
Up to £35,000 plus car allowance
Field based

Reporting to the Community Marketing Communications Manager, the role is focused stakeholder management – building strong rapport with both central and local Government representatives (such as local MPs, District & County Councils) to ensure an effective working relationship during Gigaclear’s civil engineering projects to bring ultrafast full fibre broadband to rural communities who need it most – while also engaging with the communities through the Parish Councils, local business associations and influencers.

Regional Commercial Manager - West Region - Gloucester, Glos & Herefords

Permanent
Up to £55,000 per annum
Office based

In this role, you will be responsible for implementing commercial ways of working, recommending client/supply chain risk sharing and leading contract formation (typically NEC forms of contract), deploying strong post contract management resulting in prompt and fair administration.

Customer Experience Advisor - Head Office - Abingdon , Oxon

Permanent
Up to £23,000 per annum
Office based

The Customer Experience Advisor role is responsible for delivering an exceptional customer service to Gigaclear customers over many platforms. Working alongside the Customer Experience management team to develop a premium service experience at each customer touch point.


The main purpose of the role is to handle customer queries relating to the customer installation and activation process, first line technical support, billing and account queries, and customer retention.


Gigaclear is a fast-growing business and the Customer Experience advisors will be required to adapt to changes, as the business continues to evolve.

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