Setting up your Gigaclear Home Phone is quick and simple. This guide will show you how to connect your home phone adapter using the equipment provided in your box.
Just follow the steps to get your service up and running. Most customers are ready to make calls in under 15 minutes.
Attention for customers transferring their landline number to Gigaclear: The number transfer process will only begin once your Home Phone equipment has been installed and activated
In your box you will have received the following items, make sure you have each one as they are all required to set up your new Gigaclear Home Phone service.
Home Phone - how it works
The Home Phone service works like a conventional landline, but using the latest digital technology, whilst allowing you to keep your old landline number.
Home Phone uses the full fibre connection to deliver calls by using a Home Phone adaptor, which connects to your Gigaclear wall-mounted fibre box with an ethernet cable. Then your existing phone handset or multi-phone base-station is connected to port 1 of the Home Phone adaptor with the supplied dongle.
Take your phone connection and plug into the dongle provided.
Plug your dongle into the green PORT 1 on the Home Phone adaptor. Port 2 will not work.
Plug one end of your ethernet cable into the blue port on the back of your Home Phone adaptor.
Depending on which wall-mounted Gigaclear fibre box you have installed at your property, you will have different instructions for the part of the set-up.
Identify which fibre box you have:
Plug the other end of your ethernet cable into PORT 2 on your wall-mounted Gigaclear fibre box A. (Note: the ethernet cable should not be plugged into your router if you have one).
Note. Do not connect your phone directly into the wall-mounted box without the dongle.
Plug the other end of your ethernet cable into PORT 2 on your wall-mounted Gigaclear fibre box B. (Note: the ethernet cable should not be plugged into your router if you have one).
Note. Do not connect your phone directly into the wall-mounted box without the dongle.
Plug the other end of your ethernet cable into LAN 2 on your wall-mounted Gigaclear fibre box C. (Note: the ethernet cable should not be plugged into your router if you have one).
Note. Do not connect your phone directly into the wall-mounted box without the dongle. LAN 2 port maybe be covered with a black dust cover, please remove this.
Using a Phillips head screwdriver, remove the 2 screws in the wall mount enclosure and pull away the panel.
Plug the other end of your ethernet cable into the port labelled GE on your wall-mounted Gigaclear fibre box D. (Note: the ethernet cable should not be plugged into your router if you have one).
Once you have connected the ethernet cable, route the wire around the housing enclosure so that it comes through the opening at the bottom.
Replace the wall mount enclosure panel and fasten with the 2 screws.
Note. Do not connect your phone directly into the wall-mounted box without the dongle.
Plug in the Micro USB power adaptor into the Home Phone adaptor. Insert the plug into a wall socket and switch on.
With the power adaptor is switched on, you should be the power symbol on the Home Phone adaptor illuminating blue.
Wait 10 min before attempting to use the service
After 10 min lift handset and check for dial tone
If no dial tone detected make sure your Home Phone adaptor is plugged in and turned on at the wall socket
If you get a dial tone you are now ready to make a call
We're here to help
Our Battery Backup Unit (BBU) keeps your Gigaclear Home Phone service running in the event of a power outage, so you can always make emergency calls when it matters most. The BBU powers your wall-mounted fibre box, router, and phone adapter from a single plug and provides at least one hour of backup power.
Important:
If you are transferring your old phone number to the Gigaclear Home Phone service, your broadband must be active and the phone adapter plugged in and active before the number transfer process will commence. We will notify you by email once it is complete, typically after 7-10 days.
To order the Home Phone service, change your call plan or transfer another number:
Call us on 01865 968 646, or log in to the Gigaclear customer portal by visiting myaccount.gigaclear.com. You do not need to call us to activate your home phone service.
