Terms and Conditions: In Contract Offer

The ‘In contract offer’ is available to new Gigaclear customers who place their order by telephone and have up to 12 months remaining on their broadband contract with their existing Internet Service Provider (ISP).

The In contract offer is only available on orders placed by telephone with Gigaclear’s sales team. It cannot be applied to orders placed online via the Gigaclear website, or added to an order after it has been placed.

To be eligible, you need to provide proof of the existing contract end date to us by email within seven (7) days from the date you receive your order confirmation. Details of what is acceptable as proof from different ISPs and the email address can be found here.

Following validation of your contract end date and successful installation and activation of your Gigaclear Broadband Service, the monthly price of the Gigaclear Broadband Service will be set to zero from activation of your Gigaclear Service up to the previous ISP’s contract end date. Your Gigaclear Broadband Service charges as stated above will commence from the day after the previous ISP’s contract end date.

Any charges for additional services ordered will apply from activation of the Gigaclear Services.

Failure to provide proof in time or inadequate proof (e.g. without the contract end date) will mean that you will be charged for the new Gigaclear Broadband Service from activation.

To avoid dual billing for broadband, we recommend that you cancel your service with your existing ISP. However, please be aware that a notice period and early termination fees may apply so check with your existing ISP.