We know that price changes are never welcome, but like many other businesses we’re experiencing increased costs. Gigaclear is making a considerable investment in building and maintaining a full fibre network to bring faster and more reliable broadband to rural areas and small towns often overlooked by others. Costs to operate this network are continuing to rise and occasionally we need to review our pricing to ensure that we can continue to provide fast broadband and reliable service for years to come.
The new prices will take effect on the bill sent in April covering the period of April through to May with dates depending on the date that your invoice is generated.
No, for customers with short term offers (6 months or less) on their accounts, any price changes will be delayed until after the completion of the offer. You will be notified of any changes to the price of your service via our standard end of contract notification (33 days prior to the end of your promotional period).
Your bill can be found by logging into our customer portal:
Visit our portal login page, available myaccount.gigaclear.com/s/login
Enter your username and password
Note:our username is your customer number followed by @Gigaclear.com. For example, C000000@gigaclear. com. If you have forgotten your customer number, you can find it on your broadband order confirmation document or your monthly bill.
Alternatively, click on Forgot your username?, enter your email address, and we’ll send you a reminder.
The next direct debit following your April bill will be for the new amount. This is likely to come in late April or May depending on the date that your direct debit is collected.
If you signed up to Gigaclear and took up our in-contract offer, you will not be impacted by our price increase during your promotional period. Instead, the price of your broadband will be billed at the increased rate once your promotional period concludes.
We will give at least 30 days’ notice of any price change on your bill. This means that the first bill after our notification of a price change may still refer to the existing monthly amount you pay. The new monthly price will be applied to your bill from April onwards.
For customers informed of a change in the price of their monthly subscription charges, the value of any discounts on your bill will not change. As the list price of our broadband products are increasing, the overall monthly subscription charge of your service increase by the amount set out in the email that was sent to you.
There is no change to the cost of Smart WiFi services.
The pricing for Home Phone will increase by £1 per month across all Home Phone products. This service still offers exceptional value compared to voice services offered by other broadband companies.
We hope that you will want to continue to be a Gigaclear customer, but if you want to cancel your services, you can call us on 0370 2249 192 to process the cancellation.
You have the right to contact us and cancel your contract within 30 days of receiving the notification. If you are still within your minimum term period, you can cancel your broadband service without incurring any early termination charges provided you contact us within 30 days of receiving the notification.
If you are cancelling your service within 30 days of receiving the notification you will not be liable for a notice period or for any early termination charges relating to your service. This equally applies to customers cancelling by informing us directly or using the One Touch Switch Service.
We understand that this is a tough time for many people with costs rising for many different household essentials. If you cannot meet the payments on your bill, then do contact us to discuss payment options.
If you are still paying another telecommunications provider for voice or broadband services, then please consider whether switching fully to Gigaclear will save you money.
If you are having real problems paying all your household bills, help and advice is available. Citizen's advice has helpful information on their website at https://www.citizensadvice.org.uk/debt-and-money/get-help-with-the-cost-of-living. Additionally, you can view our gigaclear.com/vulnerable-customer-policy
The easiest way to ask questions about the price change or other queries about the operation of your service is to contact our Customer Operations team through www.gigaclear.com/chat
Live chat operating hours:
8am – 8pm Monday to Friday
9am – 5:30pm Saturdays
10am – 3pm Sunday