Gigaclear Price Change from October 2023
We know that price changes are never welcome, but like many other businesses we’re experiencing increased costs. Gigaclear is making a considerable investment in building and maintaining a full fibre network to bring faster and more reliable broadband to rural areas and small towns often overlooked by others. Given this background we have taken the decision to raise our prices by between £1.50 and £3.00 per month.
CPI means the Consumer Price Index which is published by the Office for National Statistics and is a measure of the average change in the prices of goods and services purchased by most households in the UK from one year to the next. The CPI rate of inflation published in July 2023 stood at 7.9%. Many of our larger competitors have pushed through price rises of upwards of 15% for their services through their contract terms that link their price rises to CPI plus 3 - 4% when the CPI rate of inflation peaked earlier this year.
Gigaclear has reviewed our prices and taken the decision not to raise prices by this amount.
The change in price that we have informed you of represents a significantly lower percentage increase. Our aim is to continue to offer modern full fibre broadband at great value prices.
The new prices will take effect the bill sent in October covering the period of October through to November with dates depending on your billing day.
Your bill can be found by logging into our customer portal:
Visit www.Gigaclear.com
Click on “My Account”
Enter your username and password
Note: Your username is your customer number followed by @Gigaclear.com. For example, C000000@gigaclear. com. If you have forgotten your customer number, you can find it on your broadband order confirmation document or your monthly bill. Alternatively, click on “Forgot your username?”, enter your email address, and we’ll send you a reminder.
The next direct debit following your October bill will be for the new amount. This is likely to come in late October or November depending on your billing day.
We will give at least 30 days’ notice of any price change on your bill. This means that the first bill after our notification of a price change may still refer to the existing monthly amount you pay. The new monthly price will be applied to your bill from October and onwards.
The price change will not change any value of discounts you may have on your bill. This means that the value of the discount will stay the same, although our standard list price may have increased resulting in a net price increase in what you pay from October 1st. The duration and amount of any discount will remain unaffected.
The exception to this is if you have been given a ‘free’ service for any period of time. In this case any discount received may be adjusted to maintain the service as free for the agreed period.
We have decided to not apply the price change to the cost of these add on services. The price rise only applies to the broadband service on the bill.
Your pricing for Home Phone, Smart WiFi and any other services taken will remain the same.
We hope that you will want to continue to be a Gigaclear customer, but if you’re not happy with these changes and you want to cancel your services, you can call us on 0370 2249 192 to process the cancellation.
We understand that this is a tough time for many people with costs rising for many different household essentials. If you cannot meet the payments on your bill then do contact us to discuss payment options.
One opportunity to save money might come through our Home Phone Service. You can transfer your existing phone number to Gigaclear and then cancel your previous service. It could save you a significant amount of money in line rental, but do check that you are not still in contract as contract termination fees may apply.
If you are having real problems paying all your household bills, help and advice is available. Citizens Advice have helpful information on their website.
The easiest way to ask questions about the price change or other queries about the operation of your service is to contact our Customer Operations team through live chat
Live chat operating hours:
8am – 8pm Monday to Friday
10am – 5pm Saturday and Bank Holidays
10am – 3pm Sunday