Read our safety rules and what you can expect from us throughout installation
As part of our business nature, we are controlling a range of sites in and around your communities. We have specialist Health and Safety teams available 24/7 to ensure that you and your neighbours are safe but sometimes issues may occur, and we will need you help in making us aware so that we can make the site safe again.
Below are a few examples of what you may come across however if anyone is ever in immediate danger, please call the emergency services as soon as you can.
Its always helpful to have an exact location when you contact us, and we would encourage you to use what3words to get a precise location:
As we make our way around your community building our network, installing new customers, and maintaining the network we will need to use a range of traffic management equipment to keep our engineers and you, safe. To find the latest information on traffic management we recommend you look at www.one.network/uk all our sites will have job permit boards containing the works reference and who is completing the works.
Some of our infrastructure is installed on wooden telegraph poles meaning the cables carried are at height around your neighbourhood. Some infrastructure is on pole we don’t own so it is important to look at the markings and see who owns the pole, all of ours have GC engraved into the pole. If you have any concerns about the safety of a pole please call us, we will need to know the ID of the pole in question, i.e., CP 5. We also need to know if a pole is leaning at an angle so that we can have it stabilised.
A lot of our infrastructure is underground which means we must dig trenches to install our cables and ducting to a safe depth. We excavate in all types of ground, including the carriage way and footpaths. We will place barriers up to keep you safe and where possible will board the trenches to allow vehicles and you to cross safely.
Risk assessments
Your technician will carry out a risk assessment before commencing any work. Please note the following safety rules which apply to all installations.
Technicians are not permitted to work at any premises unless a person over the age of 18 is present at all-times.
Technicians are not permitted to enter loft spaces or eaves cupboards unless they are correctly boarded and have a walk-in entrance.
Technicians are not permitted to work in confined spaces.
Technicians are not permitted to use your ladders, stepladders, access equipment or tools.
Technicians are not permitted to lend their tools or equipment to you to complete parts of the job or any other work.
Technicians cannot disturb or work in the vicinity of areas where they believe that asbestos is present.
Technicians are not permitted to work above a height of 5m.
Technicians are not permitted to access flat roofs or roof structures.
Technicians cannot access underground structures, spaces or excavations or lift floor boards or drill through floors or ceilings.
Technicians are not permitted to move your furniture.
Technicians are not able to perform specialist trenching or to install cables overhead.