Skip to content
Gigaclear
Moving Home Form

If you are moving home, please complete and return this form to our Customer Loyalty team.

If you would like to continue using our services after you move, please use the Postcode Checker below to see if we are available at your new address. If so, include the details in the new property details section of this form and our team will be in touch to arrange a service at your new address.

If you move to a property not serviced by Gigaclear and are still within your minimum term when your service ends, charges will apply for the remainder of your minimum term in line with your agreement.

Please return all Router/Phone Equipment to us within 14 days of your termination date. Pre-paid packaging will be sent to your current address via Royal Mail.

Step 1
Check if Gigaclear is available at your new address
Step 2
Complete this form
You can find this on any letters from us. It will begin with a C or a G
Is your new address served by Gigaclear? If unsure, use the postcode checker above this form to confirm
Do you wish to start a service to your new property
Terms and Conditions Agreement
Please type or write your name as it appears on your account today, along with today’s date to confirm you have read, understood, and agreed with the terms stated above and the changes you have requested.
Where no new order has been received for your property, your service will normally end following your 30-day notice period. However, if we receive a new order for your property and the requested Go Live Date is before the end of your notice period, we may bring your service end date forward to facilitate the activation. This could be as early as the move-out date you have provided to us. For this reason, it is important that you provide an accurate move-out date when completing this form.
Didn't find what you needed?
My Account

Support hub

Get in touch