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Help & support

Looking for help with your Gigaclear broadband, home phone or account? Just click on the box that best fits your query. If you can't find what you're looking for, help is a call or a chat away.

Service issues

Check for reported faults in your area Check your broadband speed

Your broadband installation

Installation to your property Installation FAQs Availability in your area

Setting up broadband and WiFi

Home broadband guide Setting up your Linksys router Setting up your Linksys app Setting up Smart WiFi Smart WiFi FAQs BSL emergency video relay Vulnerable customers policy Battery Back Up Guide Managed Reboot Guide

Linksys Router features and WiFi troubleshooting (requires Linksys app setup)

Parental controls and Guest access Change your WiFi name and password Run a speed test Optimise your WiFi performance Relocate Smart WiFi nodes for improved WiFi coverage Signal Strength

Setting up Home phone

Home Phone Set-up Guide Home phone FAQ

Home phone troubleshooting

Home Phone Pinhole Reset Guide Home Phone Reboot Guide

Your Gigaclear account

Make a payment Account FAQs Make a complaint Repairs and replacements

Can't find what you're looking for? Just give us a call.