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What happens next?

You will receive an email confirming your installation date, along with additional information about your full fibre installation. For most customers, our installation process is carried out in two stages: Pre-installation work (you do not need to be on site for this work to be completed), and your installation day itself (will require someone over the age of 18 to be present).

If you already have a specific location for your IT equipment, such as a comms room, or you require a specific internal installation route, please call us on 01865 591131 (select option 2 then option 3)

For further information please visit our Installations Guide.

Your community's new full fibre network is being delivered with the help of the government's Gigabit Broadband Voucher Programme (part of Project Gigabit). Your property is eligible for a voucher, which helps us fund the expansion of our full fibre broadband network to rural communities.

If you would like to help fund the rollout of gigabit broadband in your community, please give us your consent to claim the voucher from the government. We will submit an application to Building Digital UK (BDUK) on your behalf. You will receive an email from BDUK to confirm your participation in the scheme (and, if you are a business, confirm your eligibility as an SME).

Provided you consent to be part of the scheme and respond to the emails you receive from BDUK, we will waive any broadband activation fee of £30.

To find out more about the government's Gigabit Broadband Voucher scheme, visit gigabitvoucher.culture.gov.uk or email us at vouchers@gigaclear.com

Your data will be shared with BDUK to administer your Gigabit Broadband Voucher submission. You have the right to object to us processing your data at any time. For more information about your rights, read Gigaclear's Privacy Policy and BDUK's Privacy Notice.

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