Business eero Troubleshooting and Maintenance
Fix connection issues, optimise your WiFi coverage and learn how to make the most of your business eero.
On the front of the eero, there is an LED status light. When everything is running correctly, the eero's light will be solid white. If your LED is in a different state, including a different colour or is blinking/flashing, this guide can help you determine the issue.
Thick internal walls, dense building materials, furniture, plumbing, water, and other electronics may interfere with your WiFi coverage and performance. Whenever possible, aim for a direct line of sight between eero devices. Larger, multi-storey or unusually shaped business premises may need an eero on each floor or extra devices for full coverage.
You may need to experiment with the location of your eero devices to ensure optimal performance or add another eero if you notice dead spots across your business premises.
You can use the app to check the signal strength of the additional eero devices.
Try moving the eeros around until you have at least 3 green bars showing in the WiFi symbol, whilst eliminating any WiFi dead spots.
Do place them at a distance where their coverage overlaps to form a strong WiFi 'bubble'
Don't place eeros too far apart. The WiFi signal between them won't be strong enough
Don't place them too close together. You risk the WiFi signal not reaching the further parts of your premises.
From the Home tab, tap on 'Internet' at the top. Tap 'Run speed test' at the bottom. Once the speed test is complete, your results will be displayed.
From the Settings tab, select 'Software version'. If a software version is available, tap 'Install now'. Tap 'Yes, update now' to update your system. You can also choose a preferred time for future automatic software updates by selecting 'Preferred update time' at the top. Setting this outside your business hours avoids disruption.
Step 1 From the Settings tab, select WiFi password. Step 2 Tap Edit password at the bottom to change your password. Step 3 Enter your new password, and tap Save.
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