Whether it’s the village hall, the local pub or school, your community’s social hub could get its own dedicated ultrafast full fibre broadband connection, free of charge.
As part of our continued commitment to empowering rural communities across the country, we have launched our Community Hub Scheme through which we provide one free, 12-month, 900Mbps service per build area.
How much does it cost the parish council / community?
There are no monthly fees. Gigaclear will cover the cost of a standard installation and will supply you with a Gigaclear ‘powered-by-Linksys’ router. If it is a non-standard installation we will send out an engineer to complete a site survey to check the proposed route before any works take place. You can find more details on standard and non-standard installations here (https://www.gigaclear.com/installation).
How does the renewal process work?
You will be contacted nine months into the free service term to review how the service has been used and any benefits it has provided to the community. This will be in the form of an online survey which will need to be completed and submitted by month ten of the free service. We will then review the renewal survey and send you confirmation of the renewal decision by month eleven of the free service term.
What happens if Gigaclear does not extend the 12-month contract?
The initial service period is 12 months. You will be contacted ten months into the free service term to review how the service has been used and any benefits it has provided to the community. This will be in the form of a short online survey which will need to be completed and submitted by month eleven of the free service. We will then review the renewal survey and send you confirmation of the renewal decision by month eleven of the free service term.
What service will we receive?
You will have access to our top tier business package with the fastest speeds on our network, 900mbps, and be provided with our Gigaclear powered by Linksys routers. (gigaclear.com/get-fibre-broadband-your-business)
Why does Gigaclear provide a free connection?
As part of our mission to provide rural communities with outstanding connectivity, we provide one free connection per network build area to enable local events, community learning projects, and to demonstrate our service.
What locations can be considered for free connections?
We will consider any location with an existing or planned Gigaclear connection point where members of the community get together. This could be the village hall, community centre, shop, pub, library, local school, or sports centre etc.
How many free connections do you provide per community?
We provide one free connection per build area, (our build areas sometimes cover more than one village/parish).
How do we apply?
Use our postcode checker above to check if we have a connection point allocated to your chosen property. If we do, download the application form and, once completed, send it to email@example.com for it to be reviewed by our Community Engagement team for eligibility. Please note the network and connection point must be live before an application can be processed.
How long does it take Gigaclear to install the village hub service?
After we complete the free service agreement containing our terms and conditions we will contact you with an installation date. The installation is usually completed within 4 weeks of placing the order. Please note this does not include the time required for surveys and subsequent non-standard installations.
What does Gigaclear expect in return?
As part of the agreement, the hub agrees to allow Gigaclear to hire the space a maximum of four times a year free of charge for community events such as cinema nights, digital skills workshops, etc. We will consult with the hub’s administration / management regarding date availability for these events. Additionally, we will work with the hub’s administration to promote the free service through display material on-site and via the hub’s online content where applicable.
Do you have examples of how other communities have used your free service?
We have some case studies on our website here.
How long has Gigaclear been providing free connections to communities?
We have been working with hubs to provide a free service to communities since Gigaclear started in 2010.
How long does the free service period last?
12 months subject to annual reviews for extension.
When is the commitment made to Gigaclear to take the free service?
The commitment is made when Gigaclear receives the signed contract.
When will I receive a response to my application?
We aim to respond within ten working days of receiving your application.
I have more questions about the community hub scheme, how do I contact Gigaclear?
Contact us @ firstname.lastname@example.org