More about internet telephone (VoIP)

About IP Phone Services Costs Switching to Vonage Phone

About Internet phone (VOIP) services

VoIP (or Voice over Internet Protocol) is a great new way to make and receive phone calls using your broadband Internet connection instead of your standard phone line. Your phone calls are converted into data that through your high-speed Internet connection just like email. It comes out the other end just like a regular phone call. Your callers will never know that it’s any different since it sounds just like a regular phone call.

Vonage Phone Services

We work with Vonage, one of the world’s largest broadband telephone service providers.

Vonage provides a telephone service that uses the Gigaclear fibre network, meaning it has everything you’d expect from your landline and a lot more, for a lot less money. You can use your existing telephones and can usually keep your existing number.*

Alternatively, choose any available number that suits you from their online order system. Of course, with Gigaclear, if you don’t need a landline telephone then you don’t have to have one, giving you the benefit of not being tied into paying line rental unnecessarily.

Learn more about Vonage

Features and Set Up

Vonage phone services are easy to set up and install. You can enjoy crystal clear calls instantly.

Vonage provides you with a small box that is your telephone adaptor. They will also supply you with a telephone socket for your existing handset(s) and a network connection to plug into your Gigaclear router. The table below details the key features.

 

Summary

More info

Calling features at a glance

  • Vonage calling features are FREE and included with all plans.
  • From making sure you never miss a call to anonymous callers.
  • Vonage has a feature to make your service better.

How does it work?

  • It is simple – all you need is to connect your Gigaclear broadband connection, your regular home phone and your Vonage Box ™
  • When all three are connected you are all set to make phone calls in exactly the same way as you always did, just lift your handset and dial.

How do I set-up?

  • Step 1: Connect your Vonage Box to your existing broadband.
  • Step 2: Plug your phone into your Vonage Box.
  • Step 3: Pick up your phone and ring somebody.

Calling features at a glance

  • Vonage calling features are FREE and included with all plans.
  • From making sure you never miss a call to anonymous callers.
  • Vonage has a feature to make your service better.
Watch the video

How does it work?

  • It is simple – all you need is to connect your Gigaclear broadband connection, your regular home phone and your Vonage Box ™
  • When all three are connected you are all set to make phone calls in exactly the same way as you always did, just lift your handset and dial.
Watch the video

How do I set-up?

  • Step 1: Connect your Vonage Box to your existing broadband.
  • Step 2: Plug your phone into your Vonage Box.
  • Step 3: Pick up your phone and ring somebody.
Watch the video

What does it cost?

Vonage has a range of call plans to suit your telephone use. Importantly, all features are included within the price, so you won’t get caught out by hidden charges.

 

Details

World Option

Talk

£8.50/month

Unlimited UK landline Calls, 10p/min¹¹ to UK mobiles, 03 non geographic phone number

For £4 per month make unlimited calls to over 60 countries.

Premium

£11.50/month

Unlimited calls to UK landlines, 5p/min¹¹ to UK mobiles, choice of phone number and area code

For £4 per month make unlimited calls to over 60 countries.

Premium Unlimited

£15.00/month

Unlimited calls to UK landlines & mobiles, choice of phone number and area code

For £4 per month make unlimited calls to over 60 countries.

Talk

Details

£8.00/month

Unlimited UK landline Calls, 10p/min¹¹ to UK mobiles, 03 non geographic phone number

World Option

For £4 per month make unlimited calls to over 60 countries.

Premium

Details

£11.00/month

Unlimited calls to UK landlines, 5p/min¹¹ to UK mobiles, choice of phone number and area code

World Option

For £4 per month make unlimited calls to over 60 countries.

Premium Unlimited

Details

£15.00/month

Unlimited calls to UK landlines & mobiles, choice of phone number and area cod

World Option

For £4 per month make unlimited calls to over 60 countries.

Please note, the prices displayed will come into effect from the 1st June 2017.

¹Unlimited and inclusive calling applies to UK landline numbers starting with 01, 02, and 03, UK mobiles on all major UK mobile networks (Vodafone, O2, EE, Three, Virgin Mobile (EE), Asda Mobile (EE) and Tesco Mobile (O2)) and international geographic landline numbers and mobiles where specified. ¹¹A call set up fee (CSF) may apply to calls outside your call plan. Calls outside your call plan are billed per minute, part minutes are billed as whole minutes and are rounded to the nearest whole penny. Calls to service numbers are charged at the advertised service charge plus an access charge. Details of access charges and CSF can be found on our rates page or by calling the call centre on 020 3476 3236.

Switching to Vonage phone services

If service, cost and flexibility are high on your wish list, then Vonage is for you and switching and saving is straightforward.

To make the switch, simply tell us on your Gigaclear order form or call Vonage on 020 3476 3236.

NOTE: do not order your Vonage service until your Gigaclear service is being or has been installed, and DO NOT start the number port process until your Gigaclear and Vonage service is working. Remember to tell Vonage that you’re a Gigaclear customer and they will waive the connection fee.

*Most residential numbers can be ported to Vonage. Call them on 020 3476 3236 to check.

**999 / 112 Emergency Services and VOIP DO NOT function during an electrical power or broadband provider outage, or if your account has been terminated.

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