What should I do if the account holder has passed away?
Firstly, please accept our condolences. We understand you are going through a difficult time and we wish to make this process simple and hassle-free.
All you need to do is fill out our Bereavement Form. You can download it by clicking here.
If the person's passing means you do not need our service anymore, please provide the reference number found on the official Death Certificate. We will then be happy to waive the contractual liability as well as any outstanding balances on the account.
Don't worry if you do not have this to hand right now, please still get in touch on 01865 591131 and notify us so we can put the account on hold until you can provide it.
If you or somebody else would like to take over this service, please indicate so on the Bereavement Form and a member of our team will be in contact shortly to ensure this transition goes as seamlessly as it can.