What is the length of my cooling-off period?

You have the right to cancel your contract within 14 days from the day after you receive your Order Confirmation. This is known as the "cooling-off period". 

If you cancel your contract during the cooling-off period and you have requested a service to begin during the cooling-off period, then you must pay us an amount which is proportionate to the services provided up to the point when you cancelled your order. 

You will not receive a refund for any one-off fees for activation if you cancel a service after activation. 

If you have requested installation of our services to take place during the cooling-off period we will not be able to refund the installation charge if an installation charge was applicable to you, because we will have incurred costs which we cannot recover.

Can I get Gigaclear?