What is the length of my cooling-off period?
You have the right to cancel your contract within 14 days from the day after you receive your Order Confirmation. This is known as the "cooling-off period".
If you cancel your contract during the cooling-off period and you have requested a service to begin during the cooling-off period, then you must pay us an amount which is proportionate to the services provided up to the point when you cancelled your order.
You will not receive a refund for any one-off fees for activation if you cancel a service after activation.
If you have requested installation of our services to take place during the cooling-off period we will not be able to refund the installation charge if an installation charge was applicable to you, because we will have incurred costs which we cannot recover.