FAQs

We have compiled some of our most Frequently Asked Questions below, in easy-to-use sections. From General Enquiries to details on how to get the best out of your ultrafast full fibre broadband connection, just click the appropriate box for plenty of helpful hints and advice.

Roadworks

How long will the road in my community be closed for?

Information about the start and end date of any road closure will be published on www.roadworks.org by your local authority. It will have issued Gigaclear with a permit prior to any works commencing. Should the work be completed early, before the permit end date, we will reopen the road.

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Is the equipment for the network installation meant to be left at the site?

Yes it is. Our contractors leave the necessary equipment at the site to ensure they are able to complete the work as quickly as possible with minimum disruption.

Any equipment left there unattended will be barriered off to ensure public safety. There will also be a courtesy board displaying an emergency contact number.

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What are your standards for reinstatement works?

We actually start any reinstatement works - including backfilling and compacting trenches - alongside the installation process. Doing things this way protects the network, ensures public safety and helps get the roads, paths and verges back to normal as fast as possible.

Our reinstatement work is carried out in line with statutory regulations and in partnership with the relevant local authority. Our inspectors will visit each area before and after our contractors complete their works. They will assess the level of workmanship and confirm the reinstatement has been completed to the required specification and standards.

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What happens if there are any access issues during the network installation?

Please accept our apologies for any inconvenience our work is causing or has caused to you. If you have been unable to speak with our operatives directly at the site then please call our Network Build Care Team who will be able to contact the necessary individuals involved and ensure the situation is resolved.

Tel: 01865 591137

Email: networkbuildcare@gigaclear.com

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What happens if there is any damage caused to property during the network installation?

If you are concerned any damage has been caused to your property, please contact our Network Build Care Team. We will then pass your query to the relevant team to investigate.

Tel: 01865 591137

Email: networkbuildcare@gigaclear.com

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Where will I find details of any planned roadworks and closures?

All major roadworks can be found on your local council's website. Alternatively, current roadwork information can be found on www.roadworks.org. If your question is not answered by either of these, please contact our Network Build Care Team and they will assist you where possible.

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Can I get Gigaclear?