We have compiled some of our most Frequently Asked Questions below, in easy-to-use sections. From General Enquiries to details on how to get the best out of your ultrafast full fibre broadband connection, just click the appropriate box for plenty of helpful hints and advice.
If your email is provided by a web-based service such as Gmail or Outlook then you can continue using this without any problems. If you wish to keep the email address from your previous Internet Service Provider (ISP) then you need to contact them directly and see if this is possible. They may charge you for continued use of the address.
If you are using a desktop email client, this may mean you have to change your email's SMTP settings. We are always happy to advise on how to do this if you get stuck. Just send us a message to firstname.lastname@example.org or give us ring on 01865 591131.