I am moving home, how do I let you know?
If you are moving home and would like to continue using our services after you move, please take a look at our Postcode Checker, at the bottom of this page, to see if we are available at your new address.
If Gigaclear is unavailable at your new address, we will cease your service on the date requested in your completed Moving House form. It can be downloaded by clicking here. Just fill it out and send it back to our billing team at firstname.lastname@example.org with a copy of one of the following:
- Letter from a solicitor confirming your house move
- A copy of your Tenancy Agreement
Please ensure you only send copies of your documentation as we are unable to return these to you.
If, at the time of your move, you are still within the minimum term of your contract and are moving to an address where Gigaclear is unavailable, you will not be liable to pay early termination charges, subject to you providing proof of your home move. Please note, we do not accept hand written documents.