I've lost the connection to all of my devices, what should I do?
If this has happened, you may need to reset the router. To do this you must disconnect and turn off everything connected to the router through wi-fi or a direct wired connection before restarting. We would really like you to get in touch with us first so we can quickly check what may be happening - just in case this problem is related to a physical breakage or a technical problem within our wider network or your home one.
Just email us to firstname.lastname@example.org or give us a ring on 01865 591131 to discuss it.