How do I troubleshoot any speed issues I am suffering?
If you have any concerns about the speed of your connection, then the first action to take is to run a speed test using the one verified by Ookla that we have embedded into our website.
To take you through getting the best from this speed test, we have created a guide to read first. You can download and view the guide by clicking here.
Fibre-optic connections do not usually lose their signal in the local area so most often issues stem from within the home network. If you are still suffering from problems then we are always happy to chat them through with you and do what we can to help.