How do I add Parental Controls to my service?

We understand you wish to keep the young people in your household safe on the internet. So if you would like to add Parental Controls to your account, please send a message to our Customer Care Team by emailing

Alternatively, if you already have Parental Controls on your account and would like to configure these to meet your own needs, then we have created a helpful guide to read through if using Genexis. You can download and view it by clicking here.

To add parental controls to Velop you can change these settings via your app. You can find out more here:

Can I get Gigaclear?

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