FAQs

We have compiled some of our most Frequently Asked Questions below, in easy-to-use sections. From General Enquiries to details on how to get the best out of your ultrafast full fibre broadband connection, just click the appropriate box for plenty of helpful hints and advice.

Gigaclear Powered by Linksys Router

Can I hardwire my nodes together?

Yes. If your home is already wired with Ethernet, you may want to take advantage of these connections to increase the range and speed of your Velop system and reduce wireless interference. To do this all nodes need to be set up wirelessly with the Linksys app and plugged into a power source as they do not support PoE. You’ll then be able to connect the nodes with an Ethernet cable.  

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Can I personalise the WiFi settings of my Linksys Velop system?

Yes. You can change the WiFi settings through the Linksys app. Please follow the steps below:

  1. Launch the Linksys app and log in using your Linksys cloud account or tap the Log in with Router Password link to enter your router admin password.
  2. On the dashboard, tap the Menu icon.
  3. Tap WiFi Settings.
  4. Tap the field you want to change then tap Save.

You can also personalise your WiFi settings through the Velop's web interface.  

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Can I turn OFF the broadcasting of my WiFi name?

No, you’re unable to turn off broadcasting.

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Do I need to connect all secondary nodes via ethernet to my existing network?

No. Secondary nodes can be connected wirelessly or with an Ethernet cable.

NOTE:  If you ever need to change the mode back to Router Mode (or any other mode besides Bridge Mode), any secondary node connected with an Ethernet cable may go offline.

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Do I need to leave the primary node hardwired to my existing router?

Yes. The primary node must always stay connected via an Ethernet cable to your existing router.

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How can I find the IP address of my nodes?

Open the dashboard of the Linksys app, tap the Menu icon and then tap Velop Administration. Select a node to view the IP address or tap IP Details to see the IP addresses for all nodes in your Linksys Velop system. You can also check your Gigaclear powered by Linksys router’s DHCP client table to find the IP addresses of your nodes.  If your nodes are switched to Bridge Mode, they will obtain an IP address from your existing network (DHCP server).

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How can I recover my admin password?

Before setup, the default admin password of a node is "admin". This changes during setup, when a random and secure Velop password is created. This means the Linksys server is now down for maintenance and you need to log in to the Linksys Velop system, but if you haven’t changed your Gigaclear powered by Linksys router’s password, you may not be able to log in. You can recover your admin password without resetting your Linksys Velop system. 

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How can I reset the nodes to factory defaults?

To reset the nodes to its factory defaults, press and hold the button at the top of the node until the light turns red, fades, and flashes bright red again

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How can I tell if my Gigaclear powered by Linksys Velop is in Bridge Mode?

Your Velop dashboard will show Your Velop is in bridge mode. On your Linksys app, you can also go to Advanced Settings > Internet Settings to check if your Connection Type is in Bridge Mode. If you’re using the Velop's web interface, a message Your Velop is in bridge mode will appear on the home page.

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How do I activate the Linksys Velop system?

You’ll need to establish an internet connection by selecting the Velop ‘Name’ on your device and entering the ‘Password’. Once your device tells you that you’re connected, open a browser and:

  1. Go to Gigaclear.com
  2. You will be taken to the ‘Gigaclear Activation Portal’
  3. Enter your Customer Number - This is the number beginning with ‘C’ which you received with your activation kit. You can also find your Customer Number on either your order confirmation or your activation email.
  4. Confirm you address is correct by ticking the ‘Acceptance’ box
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How do I check if the nodes in my Linksys Velop network are online and working?

Check the lights for any on the dashboard of the Linksys app, tap the Menu icon and then tap Velop Administration. All your connected nodes are listed here. You can tap on a node to view its information. 

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How do I check the IP address range of my Linksys Velop network?

On the dashboard of the Linksys app, tap the Menu icon and then Advanced Settings > Local Network Settings > IP address range.

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How do I configure the DNS Settings of my Linksys Velop system?

You can configure the Domain Name System (DNS) settings on the Local Network Settings of your Linksys Velop network. Follow the steps below to do this.

  1. Log in to the Velop Dashboard.
  2. Tap the Navigation Menu
  3. Go to Advanced Settings then tap Local Network Settings
  4. Scroll down to the DNS Settings section and tap on the icon.
  5. Select Manual and enter your DNS Settings.
  6. Once done, tap Save.
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How do I connect to the WiFi using the WPS PIN?

To connect to the WiFi using the WPS PIN, follow the steps below:

  1. Launch your Linksys app and access your Linksys Velop dashboard.
  2. Tap the Menu icon and then select WiFi Settings.
  3. Tap Connect a Device With WPS
  4. Tap the Use a PIN link.
  5. You can either enter your device's WiFi Protected Setup PIN in the field provided and tap Connect or if your device asks you for the router's WPS PIN, use the PIN shown on the WPS page.

 

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How do I restart my Linksys Velop network?

You can restart your Linksys Velop system from the Linksys app.

  1. Log in to the Linksys app and access your Velop dashboard.
  2. Tap the menu icon
  3. Tap on Velop Administration.
  4. On the Velop Administration page, scroll to the bottom and tap on Restart Velop
  5. Tap on Restart.

You have now restarted your Velop system.  Your devices will disconnect from the Velop, but they will reconnect automatically once the node is ready and the devices have found the network.

 

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How many Guest WiFi names does the Linksys Velop system broadcast?

The Linksys Velop system displays one Guest WiFi name for the entire tri-band network. This means multiple users can login to the same Guest WiFi.

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How many websites can be blocked using the Parental Controls?

You can block up to 10 specific websites using the Linksys App.

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If I have more than one secondary node, do I need to change them all to Bridge Mode aswell?

No. After you choose the Bridge Mode option on your Gigaclear powered by Linksys router, all your secondary nodes will be in Bridge Mode.

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I’ve already set up a secondary node in Bridge Mode, how can I add more nodes to my Linksys Velop system?

To add an additional secondary node to your existing Linksys Velop system in Bridge Mode, open the Linksys app.  On the dashboard, tap the Menu icon and then go to Set Up a New Product > Add Nodes to XX (where XX is the name of your current Linksys Velop system).  

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What does the light on top of my node mean?

The light indicates the different status/ activities of your node:

  • Blue (blinking) – This means the node is powering on. Wait for this to go solid blue which means it’s finished powering on
  • Blue – Node is online, and you’re connected to the internet
  • Purple – Ready for setup. Open the Linksys app to complete setup
  • Purple (Blinking) – Setup in progress. Follow the instructions displayed within the Linksys app
  • Red – You’re not online and there’s no internet. Check with your ISP for service interruptions
  • Red (blinking) – Your node isn’t in range of other nodes. Move it closer to your other nodes. If this is your ‘Gigaclear powered by Linksys’ router, make sure that it’s firmly connected to your internal connection point
  • Yellow or Orange – Your node is connected to the internet, but the signal is weak. Move it closer to your other nodes in order to improve the signal
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What features are disabled when my Linksys Velop is in Bridge Mode?

Features such as Device List, Speed Check, Parental Controls, Device Prioritisation, Port Forwarding, and WiFi MAC Filters do not work when your Gigaclear powered by Linksys router is in Bridge Mode.

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What is a Mesh WiFi System?

The Linksys Velop system is an Intelligent Mesh WiFi system, which means nodes can connect to each other over wired or wireless links and will choose the best path to route for the data to travel between your device and the internet. If a node loses its connection to another node, the remaining nodes will re-establish internet connection through other nodes on the network.

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What is a primary or secondary node?

The primary node that you install in your Linksys Velop system is your ‘Gigaclear powered by Linksys’ router, which is wired to the internal connection point which we call an NTE box. All additional nodes you install in your Linksys Velop system are secondary nodes.

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What is the default Guest Access name and password?

The default Guest name is _VelopSetupxxx-guest and BeMyGuest is the default password. It is strongly recommended that you enable Guest Access and rename your Guest WiFi name and password.

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What is the Guest Access feature?

Guest Access is a way for guests in your home to use your internet connection without having access to other computers or devices on your network.

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What is the Linksys Velop Intelligent Mesh WiFi System?

It’s a system that’s made up of modular nodes that work seamlessly together to fit the needs of any property. WiFi strength is based on your current location within your property, so your connection remains of high quality and is unaffected by distance or demand. The nodes are designed to blend perfectly into any environment, making it easy to customise the best WiFi solution for you, regardless of your properties shape and size. It’s superior tri-band performance and Intelligent Mesh™ technology adapts to any WiFi needs.

The primary node is your ‘Gigaclear powered by Linksys’ router and connects to your internal connection point which we call an ‘NTE’ or ‘Network termination Endpoint’, which then serves as the hub of your system.

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Where can I find the Bridge Mode option in the Linksys app?

On the dashboard of the Linksys app, tap the Menu icon and then tap Advanced Settings and Internet Settings. In the Connection Type section, select Bridge Mode. If you’re using the Velop's web interface, go to Connectivity > Internet Settings > Edit.  In the Connection Type section, select Bridge Mode.

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Why do my nodes broadcast the same WiFi name?

If you have set up your Gigaclear powered by Linksys router and added secondary nodes in your Linksys Velop system, they’ll work as one seamless network to provide a reliable, secure and ultrafast WiFi for your home.

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Why is my old router still broadcasting its WiFi name even if the Linksys Velop system has been set up and working properly?

You can disable or keep the WiFi name on the Gigaclear powered by Linksys router (gateway), but it might interfere with seamless roaming on your Linksys Velop system. We recommend either disabling the WiFi on your original Genexis router or running the Genexis in bridging mode.

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Can I get Gigaclear?