FAQs

We have compiled some of our most Frequently Asked Questions below, in easy-to-use sections. From General Enquiries to details on how to get the best out of your ultrafast full fibre broadband connection, just click the appropriate box for plenty of helpful hints and advice.

Account and Billing

Can you explain what is shown on my bill?

How do I update my Direct Debit details?

If you need to amend or reinstate your Direct Debit, please download a new direct debit form. Please quote your customer reference number when sending the completed form to billing@gigaclear.com. We will then update our records as soon as possible. 

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I have not received my invoice, where is it?

All invoices will be sent by email to the address provided when placing your Gigaclear order. If you would like to amend this address, please send the new details to billing@gigaclear.com and we will update our records. We can also provide copies of invoices where necessary.

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My Direct Debit has failed, how can I pay my bill?

If we are unable to take your payment by Direct Debit, you can clear your outstanding balance by making a payment using a bank transfer, or through our secure card payment service on our website at www.gigaclear.com/make-payment

 

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My invoice is incorrect, how do I let you know?

If you think an invoice is incorrect, please send us a message to billing@gigaclear.com with a brief description of the error. Please also include your customer reference number. We will then look into the matter for you and resolve the situation as best, and as fast, as we can.

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What is the activation fee shown on my invoice?

The activation fee will have been detailed in your order confirmation. It is separate from any installation costs you may have paid. This is the standard fee for activating all new customers on our ultrafast full fibre broadband network.

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When will I receive my first invoice?

You will receive your first invoice the day after your service goes live.

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When will my payments be taken?

We will collect your first monthly payment via Direct Debit 10 days after the invoice date. All future payments will be collected on the same day as your first payment and your ongoing broadband service will be billed a month in advance.

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Can I get Gigaclear?